Responsible Gaming at Impressario

Our Commitment to Player Safety

We at Impressario Casino are licensed and regulated by the Kahnawake Gaming Commission — Client Provider Authorization No. 00952. This licensing authority holds us to strict standards when it comes to fair play, transparency, and responsible gambling practices. We operate under the legal framework of our licence to ensure that our platform remains a safe environment for all registered players.

Our games are independently audited by iTech Labs, ensuring that every spin, hand, and outcome on the Impressario platform is fair, random, and verifiable. You can trust that when you play with us, the results are never manipulated — your experience is always genuine.

Tools We Provide to Keep You in Control

At Impressario, we have developed a suite of practical responsible gaming tools that you can activate directly through your account. These tools are designed to give you full control over your gambling habits before they become a problem.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits to manage how much you spend on our platform. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period.
• Self-Exclusion: If you feel that you need a break, we offer self-exclusion options. You can request to be excluded from the Impressario Casino platform for a defined period or permanently. During this time, you will not be able to access your account or receive any promotional communications from us.
• Session Reminders: We encourage you to set time reminders so you are always aware of how long you have been playing.
• Reality Checks: Regular pop-up notifications can be enabled to remind you of your session duration and spending — helping you pause, reflect, and decide whether to continue.
• Account Cooling-Off: If you need a short break without full self-exclusion, we offer temporary account suspension options so you can step away and return when you feel ready.

Recognising Problem Gambling

We at Impressario Casino want to make sure you are aware of the signs that gambling may be becoming harmful. Gambling should always feel like entertainment — the moment it starts feeling like an obligation or an escape, it is time to seek help. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you can afford to lose?
• Do you chase losses by continuing to play after losing?
• Has gambling started to affect your relationships, work, or mental health?
• Do you feel anxious or irritable when you are not gambling?
• Do you hide your gambling activity from people close to you?
• Have you borrowed money or sold possessions in order to gamble?

If you answered 'yes' to any of these questions, we strongly encourage you to use our responsible gaming tools or reach out to one of the professional support organisations listed below. At Impressario, we are here to support you — not just as a player, but as a person.

Protecting Minors

Here at Impressario Casino, we have a strict zero-tolerance policy when it comes to underage gambling. Our platform is strictly for adults aged 18 and over (or the legal gambling age in your jurisdiction, whichever is higher). We require all players to complete identity verification as part of our Know Your Customer (KYC) process to confirm age before any withdrawal is processed, and we reserve the right to request this documentation at any stage.

We strongly recommend that adults who share devices with children make use of parental control software to prevent minors from accessing gambling websites. Tools such as the following can help:

• GamBan — blocks access to gambling sites across all devices
• Net Nanny — parental controls and website filtering
• Kidlogger — monitoring software for family devices
• Betfilter — dedicated gambling blocking software

External Support Organisations

We at Impressario Casino actively encourage any player who feels they may have a gambling problem to seek professional help. There are many excellent organisations available to provide free, confidential advice and support:

How to Request Self-Exclusion at Impressario Casino

Requesting self-exclusion is straightforward at Impressario. We have made this process as accessible as possible because we want every player to be able to act quickly when they feel they need to. Here is how you can do it:

1. Log in to your Impressario Casino account.
2. Navigate to the Account Settings or Responsible Gaming section.
3. Select your preferred tool — deposit limit, cooling-off period, or self-exclusion.
4. Choose the duration that suits your needs.
5. Confirm your selection — changes to limits take effect immediately.
6. Alternatively, contact our support team directly via Live Chat or email at support@Impressario Casino.com and we will assist you without delay.

Once a self-exclusion is in place at Impressario, we will close your account for the selected period and remove you from all marketing communications. We will not send you promotional emails, bonus offers, or any other material that could encourage you to return before you are ready.

Our Support Team Is Here for You

If you have any questions about responsible gaming, our tools, or how to get help, our customer support team is available around the clock. You can reach us through:

• Live Chat: Available directly on the Impressario Casino website
• Email: support@Impressario Casino.com

Our support agents are trained to handle responsible gaming queries with sensitivity and care. Whether you need help setting up a limit, understanding how self-exclusion works, or simply want to talk through your concerns, we are here and ready to help. New players can get started quickly through the sign up process, where responsible gaming tools are available from the very first session.